Bride&co/Eurosuit are a disgrace

Bride&co /Eurosuit Gateway What shocking service, you have kept 25% of my money for no legal reason, we cancelled just over 3 weeks in advance due to a family death, not anywhere does it state a 25% cancellation fee, not on any document i signed nor any signage in your shop yet you kept my money despite promises to sort the issue out on each of the 3 ph calls i made to you, not once have you gotten back to me, all i see online is negative reviews but clearly you do not seem to care do you