Bride&co Rivonia - Horrible experience

I bought my dress in Durban with my Sister in law and Mother in law and I had the best experience. My dress was transferred to Bride&co Rivonia however and since then the service is absolutely HORRIBLE. I made an appointment with the manager of the store(cant remember her name) for the 14th of April 2018 to alter my dress, My mother in law phoned her aswell to confirm and she had said all is booked and well. Monday 9 April 2018 I phone and they tell me no booking was made after myself and my mother in law confirmed. So as a bride I have enough to stress about but they then made the booking. I went for the alterations but the lady never gave me a date to return for my next booking. my entourage can also not remember her giving me a appointment. Needless to say I phoned on 16,17&18April numerous times and everytime I want to talk to Ava they tell me she will phone me back which still hasnt happened. Phoned this morning(19/04/2018) Ava is not available and all the managers in in a meeting so I cannot complain and I cannot be helped. I still have to supply material for the straps to be made and a bra to insert on the dress so I do feel this is causing a lot of stress for me and my wedding is 5May2018. SO unhappy wish i stayed in Durban so I could have a good experience. I do not recomend Bride & Co Rivonia at all. Horrible service from Everyone.