Bride&Co - horrible service

I needed a bridal dress and had my eyes set on a stunning one.. Only to be stopped at the dressing room to be told I cant try on any dresses as I need to make an appointment. How absolutely restarted. No where was it advertised stating via appointment only. I wasn't even asked or informed when I walked in the store if I have an appointment. I was going to buy that dress. Bride&Co you need to rethink and restructure how you run your shops.. Remeber.... Customer service is everything and you lack that. Pathetic. This isn't the first time I've heard complaints about this place..