Bride&co century city, Cape town

Very disappointed and disgusted with bride&co.My fiance unfortunately passed on, a day before what should have been our wedding day, however I requested for a refund for the tux I bought, lucky me I got 50% off just my luck, with that said I was told because of that and there policy they could not refund me what I paid for the tux, I have to sell the tux, (I'm not a retail store). That for me insulting and no sympathy for my reason . I would like to recognisesd by top management because I have no idea how to sell this tux and no alterations was done on the tux. Regards S.Herdien