SP
Susan P

1 reviews | Active since Jul 2016

06 Aug 2023, 09:44

Bride&Co Boksburg

If you ever want to buy a dress from This company, be prepared to be stressed. My daughter went for 6 fittings after purchasing a very expensive dress. Promises and excuses after every fitting. No work is done with integrity. They cut pieces off her dress which I wanted to use for sleeves. This disappeared and I had to search for other material, which by the way!!! You will not find as it is imported material they used for the dresses. I am very, very upset and disappointed with this business. An experience which should have been pleasant turned into a nightmare. I am disgusted in the way they treated my daughter. I will never recommend them to any one. Needless to say, after weeks...dress still not altered and dry cleaned as they promised. Apparently matric farewell dresses alterations take priority above a wedding dress.

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Replies (1)
Bride&co
Bride&co's reply07 Aug 2023, 12:51
Official
Good Day Susan, thank you for your review. We unfortunately need a minimum of  3 fittings for any alterations when alterations are needed. We unfortunately do understand your frustration however dry cleaning is only done once alterations are complete. I believe that Adelaide our Brand Manager in Boksburg has been in contact with Madelein and the dress will be collected tomorrow. Have a lovely day further. Team Bride & Co.

Best regards,