vP
valery P
1 reviews | Active since Jul 2015
28 Jul 2015, 11:07
BAD SERVICE BAD COMPANY ALL JUST BAD NEW
I fitted and bought a dress, paid the full amount within 24 hrs. requested that a few things need to be changed, but the assistant informed me that they have an old dress in storage and will add the \blings' from this dress to mine
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Bride&co's replyOfficial
29 Jul 2015, 12:07Hello ValeryD,
Hi Valery, I do want to apologies for your experience at Bride & Co. I need to inform you of the the following to clear out any miscommunication. 1. We do have a 14 day return policy and do not do any refunds but can exchange, In which you exceeded. 2. We do keep stock of the brides****s dresses that you chose in any of our stores, but do order on customers request and require a 50% deposit. 3. We did inform you that we can take the money paid towards your dress to pay it towards the brides****s dresses. 4. As I stated on point one we do not do cash refunds out of the 14day return policy and we can give you credit note which is valid for 3 months. I do want to assist you by making your wedding special for you. Kindly let me know going forward if you need any assistance.
Hi Valery, I do want to apologies for your experience at Bride & Co. I need to inform you of the the following to clear out any miscommunication. 1. We do have a 14 day return policy and do not do any refunds but can exchange, In which you exceeded. 2. We do keep stock of the brides****s dresses that you chose in any of our stores, but do order on customers request and require a 50% deposit. 3. We did inform you that we can take the money paid towards your dress to pay it towards the brides****s dresses. 4. As I stated on point one we do not do cash refunds out of the 14day return policy and we can give you credit note which is valid for 3 months. I do want to assist you by making your wedding special for you. Kindly let me know going forward if you need any assistance.
Bride&co's reply29 Jul 2015, 12:07
Official
Hello ValeryD,
Hi Valery, I do want to apologies for your experience at Bride & Co. I need to inform you of the the following to clear out any miscommunication. 1. We do have a 14 day return policy and do not do any refunds but can exchange, In which you exceeded. 2. We do keep stock of the brides****s dresses that you chose in any of our stores, but do order on customers request and require a 50% deposit. 3. We did inform you that we can take the money paid towards your dress to pay it towards the brides****s dresses. 4. As I stated on point one we do not do cash refunds out of the 14day return policy and we can give you credit note which is valid for 3 months. I do want to assist you by making your wedding special for you. Kindly let me know going forward if you need any assistance.
Hi Valery, I do want to apologies for your experience at Bride & Co. I need to inform you of the the following to clear out any miscommunication. 1. We do have a 14 day return policy and do not do any refunds but can exchange, In which you exceeded. 2. We do keep stock of the brides****s dresses that you chose in any of our stores, but do order on customers request and require a 50% deposit. 3. We did inform you that we can take the money paid towards your dress to pay it towards the brides****s dresses. 4. As I stated on point one we do not do cash refunds out of the 14day return policy and we can give you credit note which is valid for 3 months. I do want to assist you by making your wedding special for you. Kindly let me know going forward if you need any assistance.