Bad service

I had a terrible experience with Bride & Co in Cape Town at Canal walk Mall. I got contacted the moring before my appointment to confirm if I am still coming. The lady on the phone was quite rude when she asked me if I am still coming to the appointment. I got to the store quite early as I was told via email I should be there 15 mins prior to the appointment. I waited to be assisted by the bridal assistant. Eventually the lady with the name Nikita approached us and asked what dresses do I have in mind ? I showed her a couple images that I saved from the website. She then went and pick a few dresses. As I got in the first dress she left and I had to struggle to zip myself up and I had to call my friend that was with me at the fitting. As she approached to assist me with the dress the lady came running and said I am here I will help. Just a few minutes later that again happened. The lady was nowhere to be found to assist me at this point I was so irritated. Not only do you not attend to the customer when assistance is needed and take forever to get another dress or veil. This was my first wedding dress fitting and you spoiled it with your terrible service. I eventually got I dress that I liked and asked for a veil with it and that also took forever for the lady to just bring the veil. I fully understand you are only trading till 14:00 but you are trading till all your customers left. Then when I was done and got out of the dress the lady came with the invoice surprisingly telling me about how much discount they gave me to compromise on my budget. I then only felt important as a customer,but only to find out there was no DISCOUNT GIVEN TO ME. The dress is on sale. I then was totally disappointed with way I was treated. I would never go back to Bride and Co in Canal walk.