After sale service

When they saw there was going to be a sale the staff members were great. Enthusiastic and so helpful. The dress I liked was way too big and also getting married in winter so wanted a dress with sleeves. They were all so confident and made me at easy that not any of that was a problem for R350 they would be able to make it smaller and we must just get fabric for the sleeves they can work it on. So thats all great I thought. With such great customer service I will be very happy to work with them. So when we went in to start with this they all just stood around looking at us as if we were intruding and just a nuisance. This is causing me great anxiety and not something you want to experience for your special day. Also only now finding out that the lady that does the alterations is not employed by bride and co she freelances there so have to get hold of her to find out when she can go in. Also when I went back to get the veil I wanted it went from R2300 to R2900 and was told it was on special on not anymore. If they told me it was on a special price I would of bought it that day. Not that the price should make a difference in how you get treated but the dress was one of the most expensive dresses in shop. If I knew what I know now I would not of spent my money there as they are making my special day bitter. Extremely disappointed