ABSOLUTELY APPAULING SERVICE RECEIVED

Absolutely disgusted in the awful service we have received from bride and Co Rivonia. My fiance and I both purchased our dresses at Rivonia branch. We came for our alteration fitting on the 6 of October. There were a number of alterations to be done on both our dresses. Upon arrival at the store on the 18th November 45 days after this initial meeting. I arrive to get told that both dresses are not ready My dress had not been touched and not a single alteration done to the dress, and my fiances was apparently on the production line. At this point it is 1 30 in the afternoon. After a very very disgusting conversation with the manager by the name of Daniel, who by the way has absolutely no people skills and should not be handling brides or any customer service whatsoever, he kept defending himself and trying to put me down and make as if I am the one in the wrong. I left very upset. I was them called by Daniel at approximately 19:11pm on Wednesday the 18th November stating that both our dresses will be ready on the 19th for our fitting. Upon arrival I fitted my dress and was happy except that my straps were not even touched and that was a major thing notified to them when we did our alteration consultation on the 6th of October. Alas, I told them to fix it. An hour later my fiance goes for her fitting with her sister and there are so many things not done that were supposed to be done for the fitting today!!!! Now my question to you bride and Co MANAGEMENT, is this your style of treating customers like this? I did not ask you to service my car I asked you to do something that you specialize in and that is sorting outy alterations on dresses that were not dam cheap,!!! Your service is disgusting and I suggest you actually empower your staff with the necessary skillsto be able to deal with set backs, we are all human and we all make mistakes but BRIDE AND CO, YOU WERE NOT PREPARED FOR US AND YOU THEREFORE RUSHED THINGS, And thought it be best to blame the client for the things that you should have right, IT'S NOT DAM ROCKET SCIENCE! I honestly am appauled by the treatment we have received! Your manager shouted back at me and made as if I was in the wrong, when in actual fact NOTHING WAS READY! I WILL BE MORE THAN HAPPY TO SHARE WITH YOU A CUSTOMER TRAINING COMPANY THAT CAN TEACH YOUR EMPLOYEES MANNERS AND PEOPLE SKILLS