2 Weddings in 6 Months, 1st experience awesome, 2nd Experience disastrous

<p>My eldest daughter got married in May and I hired the Wedding dress from Bride and Co, Mitchells Plan. From the first appointment right up to drop off after the Wedding, totally professional, organised and all inclusive. Would go back anytime. My 2nd eldest daughter is getting married on Monday 28 November. Mitchells Plain store is closed, they don't hire anymore. Everything is an add on. I was advised that it is because it is custom made. They did the alterations for the hiring as well six months ago, custom made. I paid for express service for the hem because of them not having the 2 weeks. I am on Joburg on a business trip and I arranged for my daughter to be dropped off for her scheduled appointment which was 2.00pm today. I see 6 missed calls at 2.20pm from my daughter had to leave my conference. The Appointment wasn't written in the book by Moeshfikah. They did the hem or adjustment and she had to wait another hour. In 6 months so much has changed in the Business processes and procedures so that the store can be profitable but why does Customer Service not matter. Thank heavens I don't have to use Bride and Co Canal Walk in the near future.</p>