HEROtel Breedenet

Dear Breedenet a.k.a Tersia, Karli, Eben, Franco ect. Please excuse me if I forgot someone, but I felt that I needed to express my uttermost gratitude and pleasure for the service I have received from your team over the past few days and not to long ago as well. Since we became one of your clients, we have experienced brilliant wifi service speeds, and that on only a 4meg silver package. Unfortunately the hardware side of things have not been installed by you, and thus have given us some unfortunate problems after about 2 months of being a Breedenet client. Since I have contacted you for support, I have received BRILLIANT service from whomever contacted me to resolve the problem. The genuine concern, helpfulness, friendliness and understanding from your team has not only had a calming effect on me, but gave me a new hope in customer service in our country. I have spend a lot of money to get internet on my farm, as it is very secluded and thus feel that everything must work 100% all of the time,and when it didn't, I felt very hard done by. After hours and hours of support, your team helping me throughout the day and even after hours (sometimes 8'o clock in the evening), I just started believing in you more than I have in any other company and the service that they provided me EVER before. Funny thing is, the existing problem was never your fault, but the outside company that installed the hardware itself. I will share my experience with anyone whom may be interested in what you have to offer, and will never forget the wonderful service you have provided me. I can now write this review as the problem no longer exists, unfortunately I am still struggling with the outside company whom installed the hardware in the first place. If I knew what I know now I would use Breedenet in all of the installation in a heartbeat. THANK YOU from the bottom of my heart team, I hope the owners of Breedenet sees this and values you guys even more. Well done to you and I look forward speaking to you guys in the future for further service and internet requirements. Ps- I'm not getting paid to do this review, and just felt like it is something I must get out there. The bad reviews below I don't understand whatsoever and it doesn't bother me in the slightest after my personal experience. My regards.