**********ly charging for data not used
<p>I have been signed up with breedenet for over 3 years, and over the past year and half have been topping up internet like crazy each month -sometimes even on the 2nd of the month after the new capped data limit has been loaded. <br /><br />When I realised I was spending more money than I should, I looked into the issue and queried this with breedenet, they say that the data has been used up. I have requested detailed breakdown of the dates and times data was used, which they supp**** in the barest form of data stats. <br /><br />I went through these stats and found that they claim data was used on days when I was out on the road. I track my trips on the road, and when I am not home, my PC is off. My router was off on some of these occassions, but supposedly data was still used. Not sure how this magic trick works! data being used when nobody home or the router is off. hmm. So I asked them to prove where the data had been used - which sites had been visited, and they gave the excuse that they can't supply this information - so how do they confirm that it was actually me that used the data?<br /><br />So this happened again yesterday! My router was switched off, I made a point of switching it off specifically for this issue. I was out on the road, nobody was home. And MAGIC! My data was depleted in one day. I have had enough of this ********** activity!<br /><br />They claim you use the data, they charge you for the data, make you top up data because you need the data to access the internet, and then can't prove in any way that you actually used any data in the first place.</p> <p>Not happy at all!</p>
Sorry for the extreme late reply. We have assigned a team to reply on Hellopeter to respond to future reviews and complaints in order to have a more efficient and pro-active approach to resolve any complaints.
Breedenet
Sorry for the extreme late reply. We have assigned a team to reply on Hellopeter to respond to future reviews and complaints in order to have a more efficient and pro-active approach to resolve any complaints.
Breedenet
We strive to give the best possible experience to all our customers and endeavor to improve our services at all times
Breedenet
We strive to give the best possible experience to all our customers and endeavor to improve our services at all times
Breedenet
We're so terribly sorry about this.
We recently joined Herotel and this made it possible for us to launch new affordable uncapped packages, please follow this link to see our new packages if you're interested https://www.breede.co.za/internet-access/hero-uncapped-wireless-internet/
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We're so terribly sorry about this.
We recently joined Herotel and this made it possible for us to launch new affordable uncapped packages, please follow this link to see our new packages if you're interested https://www.breede.co.za/internet-access/hero-uncapped-wireless-internet/
P
