Bad, bad, bad service

The 1 star goes to the employees on the other side of the telephone line. For their friendliness. Unfortunately the rest of this company do not get any stars. In the past two weeks we did not even get close to a 4mb line (what we pay for).

Two weeks ago I phoned them regarding our connection being very unstable and slow. They informed me that after tests were done there was a fault with the tower. No feedback since then.

Last night we did not have any connection and today we reach a mighty 0.32 when testing, which is basically the go to speed the past two weeks.

How do they expect you to get any work done during the lockdown? I cannot connect to zoom meetings I can hardly do any of my online word, being an online lecture this is very frustrating. I cannot even consider upgrading to a faster option as we hardly reach what we pay for now.

And do not even try to contact them over a weekend that is an absolute lost cause. I do not understand how you cannot have any contact persons during a weekend if you provide such a service as this.

This is not my first complaint about this company on Hello Peter.