Poor communication and direction

This company is aiming to be a same day delivery service, it seems. The issue is that they just follow the pin and don't check exactly where the address is. On two occasions the delivery guy went to a mall 4km down the road. I then sent him the correct address on Google Maps and asked him to leave the package with the security (it was on a Friday afternoon). He ended up not following my directions and angrily left my parcel at the mall's security boom. On another occasion the pin was dropped 20km away somewhere. Customer service was poor and provided no answers, except only after 5 days someone responded saying he was on leave and the package is scheduled for delivery the next day. Surely someone else should step into this crucial role.

In my experience, this courier service has been poor. 3 out of 4 orders have had to be redirected due to incorrect pin. I have noticed the incorrect pin after placing my order but there is no way to edit it on my side.