I had to meet the driver far from where I stay and even set a timer for me to reach where I was going

I had to meet the driver far from where I stay and even set a timer for me to reach where I was going. The driver has bad attitude, the support number even **** on his behalf saying it’s his first time doing deliveries whilst the driver confessed that he is not fami**** with the area, he normally deliver south surburbs only.