Very Bad Service

I am very disappointed with the service i have received from your company. I have logged a query with your company for a base and mattress that was sagging. The inspector came to inspect the base set on 28 June 2018. He advised that someone will be in contact with me the following day to discuss the matter further. I only received further feedback on this on 13/8/18 whereby the warranty letters was sent to me. I sent POP to the consultant assisting me on 14/8/18. I received a response on 22/8/18 the authorisation was given to House and Home to replace the base set and they will be in contact with me. I asked for a contact person name and number. The number provided does not exist and after advising your consultant that the details are incorrect i have received NO further response. I have received NO response from House and Home either. It has been almost 3 months since i have logged this query. The service received from Bravo group is really not what i expected. The consultant who "assisted" me, Lungile, was not helpful. Can someone please call me and tell me where do I go from here. Perhaps one your directors can provide better service here. I await your urgent response.