Terrible Sealy bed with even worse service model

This is related Sealy Beds. We bought a top of the range Sealy bed. The bed had a 10 year warranty. we bought a Sealy as we grew up with the understanding that they make fantastic beds. After 7 years the bed became a uncomfortable. Sealy / Bravo sent an inspector out and said there is a factory fault, they cannot replace the bed but we can pro-rata pay in for the number of years used and they would give us a new bed. The fact that there was a factory fault imp**** to us that the bed should be replaced at no charge. after much back and forth withe bravo group we eventually negotiated the price down and paid in a portion for a new bed.

we have had the new bed for 2 years now and it is already very uncomfortable (it is lumpy and sinks in places). They have re-sent an inspector out. They have said that there is nothing wrong with the bed - no factory problem. however, since the base is squeaky they will replace this. On asking why they would not assist with the bed as it is uncomfortable they have said that they are only concerned about whether there is a factory defect and do not consider whether it is comfortable or not.

We now have to buy a new bed after 2 years of having this one. It is very strange that a company that should be most concerned about whether their beds are comfortable or not, do not think that this is important.