1 reviews | Active since Jul 2011
Unsafe , terrible products and bad customer service
<p> Our company ordered branded lighters from Brandability. These were directly packaged with our fireplaces and sold to our customers.</p> <p>Over time we started getting complaints from customers and upon further inspection we found that only 20% of the lighters worked.</p> <p>The rest leaked gas and is a danger to consumers. Their return policy is 72Hrs, not sure how I am suppose to open , fill and check 500 lighters in 72hrs.</p> <p>Unsafe product and exceptionally poor attitude towards customer service. Our group of companies will certainly not use their services ever again. Don't use this company, you will be disappointed and out of pocket</p>
Hi Charles,
Thank you for your review, even though it’s negative, we still appreciate people taking the time to let us know where we may have dropped the ball and how we can improve going forward.
Unfortunately, in this case I truly believe we have done everything possible to try and make you happy. My staff are extremely cognizant of ensuring all our clients receive excellent customer service. They are monitored constantly to ensure customer service levels are maintained which is evident in the volume of positive reviews we receive on a daily basis from a large spectrum of clients.
Charles, you purchased lighters from us on the 03/10/2014, almost 2 years ago. No company in South Africa will take a low priced product such a lighter back after 2 years. We have no idea under what conditions these lighters were stored nor how they were handled. If, as you claim, only 20% work, then had you tested just a few on arrival you would have quickly discovered that there was a problem and we would have replaced them immediately for you.
Lastly Charles, I’m really surprised at your end remark telling other companies never to use us as you yourself have used us on two more occasions post ordering these lighters from us - without disappointment and without being left out of pocket.
Hi Charles,
Thank you for your review, even though it’s negative, we still appreciate people taking the time to let us know where we may have dropped the ball and how we can improve going forward.
Unfortunately, in this case I truly believe we have done everything possible to try and make you happy. My staff are extremely cognizant of ensuring all our clients receive excellent customer service. They are monitored constantly to ensure customer service levels are maintained which is evident in the volume of positive reviews we receive on a daily basis from a large spectrum of clients.
Charles, you purchased lighters from us on the 03/10/2014, almost 2 years ago. No company in South Africa will take a low priced product such a lighter back after 2 years. We have no idea under what conditions these lighters were stored nor how they were handled. If, as you claim, only 20% work, then had you tested just a few on arrival you would have quickly discovered that there was a problem and we would have replaced them immediately for you.
Lastly Charles, I’m really surprised at your end remark telling other companies never to use us as you yourself have used us on two more occasions post ordering these lighters from us - without disappointment and without being left out of pocket.
You have clearly not done your homework. The purchase in 2014 was the first order for lighters. The order in question was made in late last year. Your reasoning is absolutely flawed. It's completely unreasonable to expect a customer to check 500 products to make sure it actually works. Surely Quality control rests with yourselves and not the consumer.
And for that reason I stand but what I said. I also told you that we are part of a larger organization with many subsidaries, none of which will do business with you ever again. Your products were not properly quality assured, they are dangerous and faulty.
Theres nothing you can say that will change that, theres no where to hide. These are the facts. Its not the money that was lost its your complete lack of taking responsibility for a pathetic product. At no point did even offer an apology, all you did was to quickly shift the blame and hide behind your 72hrs return policy. Any company in South Africa that has a 72hrs return policy has something to hide. Sub Standard products !!
You have clearly not done your homework. The purchase in 2014 was the first order for lighters. The order in question was made in late last year. Your reasoning is absolutely flawed. It's completely unreasonable to expect a customer to check 500 products to make sure it actually works. Surely Quality control rests with yourselves and not the consumer.
And for that reason I stand but what I said. I also told you that we are part of a larger organization with many subsidaries, none of which will do business with you ever again. Your products were not properly quality assured, they are dangerous and faulty.
Theres nothing you can say that will change that, theres no where to hide. These are the facts. Its not the money that was lost its your complete lack of taking responsibility for a pathetic product. At no point did even offer an apology, all you did was to quickly shift the blame and hide behind your 72hrs return policy. Any company in South Africa that has a 72hrs return policy has something to hide. Sub Standard products !!
You have clearly not done your homework. The purchase in 2014 was the first order for lighters. The order in question was made in late last year. I have not used your services after the purchase of these dangerously faulty lighters. So please stop fabricating the truth. If you cant win on facts rather keep quiet. Your reasoning is absolutely flawed. It's completely unreasonable to expect a customer to check 500 products to make sure it actually works. Surely Quality control rests with yourselves and not the consumer.
And for that reason I stand but what I said. I also told you that we are part of a larger organization with many subsidaries, none of which will do business with you ever again. Your products were not properly quality assured, they are dangerous and faulty.
Theres nothing you can say that will change that, theres no where to hide. These are the facts. Its not the money that was lost its your complete lack of taking responsibility for a pathetic product. At no point did even offer an apology, all you did was to quickly shift the blame and hide behind your 72hrs return policy. Any company in South Africa that has a 72hrs return policy has something to hide. Sub Standard products !!
You have clearly not done your homework. The purchase in 2014 was the first order for lighters. The order in question was made in late last year. I have not used your services after the purchase of these dangerously faulty lighters. So please stop fabricating the truth. If you cant win on facts rather keep quiet. Your reasoning is absolutely flawed. It's completely unreasonable to expect a customer to check 500 products to make sure it actually works. Surely Quality control rests with yourselves and not the consumer.
And for that reason I stand but what I said. I also told you that we are part of a larger organization with many subsidaries, none of which will do business with you ever again. Your products were not properly quality assured, they are dangerous and faulty.
Theres nothing you can say that will change that, theres no where to hide. These are the facts. Its not the money that was lost its your complete lack of taking responsibility for a pathetic product. At no point did even offer an apology, all you did was to quickly shift the blame and hide behind your 72hrs return policy. Any company in South Africa that has a 72hrs return policy has something to hide. Sub Standard products !!
Hi Charles,
Thank you for clearing this up for us. We were very confused why someone would try return lighters that are almost 2 years old - it just didn't make any sense however now it does.
The lighters you purchased last year were never purchased from Brandability.
The only time we ever sold you lighters was in 2014, specifically on the 30/05/2014 and on the 16/10/2014. If you can prove otherwise then please provide us with the invoice.
Hi Charles,
Thank you for clearing this up for us. We were very confused why someone would try return lighters that are almost 2 years old - it just didn't make any sense however now it does.
The lighters you purchased last year were never purchased from Brandability.
The only time we ever sold you lighters was in 2014, specifically on the 30/05/2014 and on the 16/10/2014. If you can prove otherwise then please provide us with the invoice.
Ok so more lies from you. If I was able to load an image onto this platform I would have made you look so foolish and proven that you are *****. It clearly says Brandability on the box. Lets recapp.
You **** about the purchase date, then you **** and said that I made another two purchases ( I would love to hear what you come up with, what magical products I bought with these two fictitious purchases) , So clearly your recollection and system cnat be trusted.
You have not once apologised for supplying unsafe and faulty products, you have not once commented on your ludicrious returns policy, (which contravenes the Consumer Protetcion Act ), You insist on fabricating lies to escape your responsibility. Based on this you are engaging in ******** behaviour.
I think people reading these posts will be able to think for themselves. Dont bother responding with more lies.
Ok so more lies from you. If I was able to load an image onto this platform I would have made you look so foolish and proven that you are *****. It clearly says Brandability on the box. Lets recapp.
You **** about the purchase date, then you **** and said that I made another two purchases ( I would love to hear what you come up with, what magical products I bought with these two fictitious purchases) , So clearly your recollection and system cnat be trusted.
You have not once apologised for supplying unsafe and faulty products, you have not once commented on your ludicrious returns policy, (which contravenes the Consumer Protetcion Act ), You insist on fabricating lies to escape your responsibility. Based on this you are engaging in ******** behaviour.
I think people reading these posts will be able to think for themselves. Dont bother responding with more lies.