Based on recent customer reviews, Brandability delivers strong branded merchandise experiences for most corporate clients, with repeat buyers praising clear step-by-step order updates, artwork proofs, clean embroidery on hats and apparel, and dependable turnaround on urgent jobs. Post-delivery follow-up calls are frequently noted. A minority of reviewers report serious problems, including stock shortages that changed colours and pricing mid-order, incorrect or mixed-up umbrella deliveries, refund delays, and managers or consultants perceived as rude and unresponsive. Quality and communication are the standout strengths, while stock accuracy remains the main risk.
TrustIndex
4.7
NPS Score
42
Recommended: Likely
Oct '25 - Sep '26
Frequently Asked Questions About Brandability
What do customers say about Brandability?
Based on recent customer reviews, Brandability delivers strong branded merchandise experiences for most corporate clients, with repeat buyers praising clear step-by-step order updates, artwork proofs, clean embroidery on hats and apparel, and dependable turnaround on urgent jobs. Post-delivery follow-up calls are frequently noted. A minority of reviewers report serious problems, including stock shortages that changed colours and pricing mid-order, incorrect or mixed-up umbrella deliveries, refund delays, and managers or consultants perceived as rude and unresponsive. Quality and communication are the standout strengths, while stock accuracy remains the main risk.
Is Brandability trustworthy?
Brandability has a TrustIndex of 4.7 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Brandability across 226 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Excellent Service and Outstanding Product Quality
We had an excellent experience with Brandability. Despite making several design changes throughout the process, their team remained professional, accommodating and reliable, and they still managed to complete and deliver our order on time. The quality of the branded products exceeded our expectations. The finished products look professional, and the overall quality is excellent. We truly appreciate the service and attention to detail from the Brandability team and would highly recommend them to anyone looking for reliable, high-quality branding services.
1 reviews | Active since Sept 2026
Excellent Service and Outstanding Product Quality
We had an excellent experience with Brandability. Despite making several design changes throughout the process, their team remained professional, accommodating and reliable, and they still managed to complete and deliver our order on time. The quality of the branded products exceeded our expectations. The finished products look professional, and the overall quality is excellent. We truly appreciate the service and attention to detail from the Brandability team and would highly recommend them to anyone looking for reliable, high-quality branding services.
1 reviews | Active since May 2026
Great quality and service!
We got branded hats made through Brandability and had a really great experience. The quality is excellent, the embroidery came out super clean with really nice detail, and the whole process was easy from start to finish. Their service was great and everything was handled smoothly.
1 reviews | Active since May 2026
Great quality and service!
We got branded hats made through Brandability and had a really great experience. The quality is excellent, the embroidery came out super clean with really nice detail, and the whole process was easy from start to finish. Their service was great and everything was handled smoothly.
1 reviews | Active since Jul 2016
Brandability - best at what they do!
Received such excellence service from these guys. They are really thorough with their work and they provided constant feedback and updates through out my order process. I have used them twice so far and will definitely use them again. I am very happy with their workmanship as well as customer service.
1 reviews | Active since Jul 2016
Brandability - best at what they do!
Received such excellence service from these guys. They are really thorough with their work and they provided constant feedback and updates through out my order process. I have used them twice so far and will definitely use them again. I am very happy with their workmanship as well as customer service.
1 reviews | Active since Jan 2021
Terrible service from Brandablity!
I placed an order for branded umbrellas, but unfortunately the experience has been extremely disappointing. To begin with, I received another customer’s branded umbrellas along with my order, which means another customer has also been inconvenienced. I then found that several of the umbrellas I did receive were incorrect — despite Brandability having a design sign-off process in place. In addition, the quantities delivered were not accurate, and the overall quality is questionable, especially considering I specifically chose and paid for a more premium range. After raising these issues, I was asked to take and send photos of all the umbrellas before they can proceed with corrections. This has added further inconvenience on my side, particularly as these items were needed urgently for an event this weekend. Overall, this has been a frustrating experience, and I will be looking at alternative suppliers going forward for better service, reliability, and quality.
1 reviews | Active since Jan 2021
Terrible service from Brandablity!
I placed an order for branded umbrellas, but unfortunately the experience has been extremely disappointing. To begin with, I received another customer’s branded umbrellas along with my order, which means another customer has also been inconvenienced. I then found that several of the umbrellas I did receive were incorrect — despite Brandability having a design sign-off process in place. In addition, the quantities delivered were not accurate, and the overall quality is questionable, especially considering I specifically chose and paid for a more premium range. After raising these issues, I was asked to take and send photos of all the umbrellas before they can proceed with corrections. This has added further inconvenience on my side, particularly as these items were needed urgently for an event this weekend. Overall, this has been a frustrating experience, and I will be looking at alternative suppliers going forward for better service, reliability, and quality.
1 reviews | Active since Jan 2020
Notebooks
I received a prompt, reliable, efficient and trustworthy service from all agents who assisted wit my order. Throughout the production process, you are notified. They so made a follow-up after the delivery to check if im satisfied with my order, i will definitely order againg from this company.I recommend Brandabilty ro anyone needing their services. Keep up the good work Vanessa with the whole team.
1 reviews | Active since Jan 2020
Notebooks
I received a prompt, reliable, efficient and trustworthy service from all agents who assisted wit my order. Throughout the production process, you are notified. They so made a follow-up after the delivery to check if im satisfied with my order, i will definitely order againg from this company.I recommend Brandabilty ro anyone needing their services. Keep up the good work Vanessa with the whole team.
1 reviews | Active since Dec 2025
Think twice before using brandability.
I saw a price on their website. Asked for a quote. They quoted me more than the website. I queried it. They said some colours are more expensive than others. They requoted on a less expensive colour. I paid in full. 23k . It took 2 weeks to get the artwork approved as they kept on making spelling mistakes. When one word was fixed, they messed up another one. When I started pushing for an ETA as this was gifts for my clients year end function, they informed me about stock shortages. We had to change the colours. In week 5 they notified me, sorry we only have stock on the very expensive colours and billed me 49k. And they will only be able to deliver next year. Offered me a refund, but that won't save my company's name. The client will never trust my company again.
1 reviews | Active since Dec 2025
Think twice before using brandability.
I saw a price on their website. Asked for a quote. They quoted me more than the website. I queried it. They said some colours are more expensive than others. They requoted on a less expensive colour. I paid in full. 23k . It took 2 weeks to get the artwork approved as they kept on making spelling mistakes. When one word was fixed, they messed up another one. When I started pushing for an ETA as this was gifts for my clients year end function, they informed me about stock shortages. We had to change the colours. In week 5 they notified me, sorry we only have stock on the very expensive colours and billed me 49k. And they will only be able to deliver next year. Offered me a refund, but that won't save my company's name. The client will never trust my company again.