Brandability is Bad News

After placing my order and approving my artwork, I followed up the day I was suppose to receive my package. Melinda then informed me that Production cannot meet my timing. This was not discussed with me upfront, only on the day that I followed up.

After they made another plan, the shipment was send out, but the product was not according to the approved artwork.

Our event was the the following day and I had to face all the people who we promised a free gift for. It was very embarrassed for me.

I told them I need a refund and they informed me that it takes up to 30 days to do a refund as they first need to collect the incorrect stock and then only they can start with the credit.

This is not according to their Policy.

Very bad communication and customer service from this Company.

Will not recommend them.