bD
bertus D
1 reviews | Active since Jan 2014
23 Feb 2016, 07:31
bad service and bad quality
Firstly I struggle to get my quotes then I have to think up excuses on why I don't have quotes ready. Secondly I did not receive all my stuff that I ordered I send 4 or more mails to Tristan. Thirdly the printing is super low quality after the first was it starts to come off. Brandabilty must really think on improving their communication even if you maby employ one person just to do sales and the quality is terrible I am a reseller because your quality is low I look bad otherwise you can state on your website that you don't sell quality products <br> <br> LKA Kickboxing and Electric Security
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Brandability's replyOfficial
25 Feb 2016, 11:04Hello fairandhonnest,
Good afternoon Bertus,
I would like to start off by saying how truly sorry we are to hear that you are unhappy with your order. Please know that we will do everything in our power to rectify this as quickly as possible.
Just to recap on what we discussed telephonically - the fade in the branding
is certainly not the norm, and will not be the case with any future orders.
I have spoken with our branding department to determine exactly where the process went wrong and this could only have been caused by the prints not being cured properly. Again, something that is not the norm.
All that I still need from you in order to rectified this, is the final count of the shirts that we need to replace.
I look forward to your response so that we can get the ball rolling on the replacement shirts as soon as possible.
All the best
Gabi - Customer service
Good afternoon Bertus,
I would like to start off by saying how truly sorry we are to hear that you are unhappy with your order. Please know that we will do everything in our power to rectify this as quickly as possible.
Just to recap on what we discussed telephonically - the fade in the branding
is certainly not the norm, and will not be the case with any future orders.
I have spoken with our branding department to determine exactly where the process went wrong and this could only have been caused by the prints not being cured properly. Again, something that is not the norm.
All that I still need from you in order to rectified this, is the final count of the shirts that we need to replace.
I look forward to your response so that we can get the ball rolling on the replacement shirts as soon as possible.
All the best
Gabi - Customer service
Brandability's reply25 Feb 2016, 11:04
Official
Hello fairandhonnest,
Good afternoon Bertus,
I would like to start off by saying how truly sorry we are to hear that you are unhappy with your order. Please know that we will do everything in our power to rectify this as quickly as possible.
Just to recap on what we discussed telephonically - the fade in the branding
is certainly not the norm, and will not be the case with any future orders.
I have spoken with our branding department to determine exactly where the process went wrong and this could only have been caused by the prints not being cured properly. Again, something that is not the norm.
All that I still need from you in order to rectified this, is the final count of the shirts that we need to replace.
I look forward to your response so that we can get the ball rolling on the replacement shirts as soon as possible.
All the best
Gabi - Customer service
Good afternoon Bertus,
I would like to start off by saying how truly sorry we are to hear that you are unhappy with your order. Please know that we will do everything in our power to rectify this as quickly as possible.
Just to recap on what we discussed telephonically - the fade in the branding
is certainly not the norm, and will not be the case with any future orders.
I have spoken with our branding department to determine exactly where the process went wrong and this could only have been caused by the prints not being cured properly. Again, something that is not the norm.
All that I still need from you in order to rectified this, is the final count of the shirts that we need to replace.
I look forward to your response so that we can get the ball rolling on the replacement shirts as soon as possible.
All the best
Gabi - Customer service