Refund

Poor After-Sales Service and Unpaid Refund - 2 Months and Counting - Wonderpark Branch

I would like to log a formal complaint against Bradlows Wonderpark, specifically regarding a consultant named Millicent Baartman.

I purchased a coffe table at the Wonderpark branch. The table was not available in-store at the time, but they managed to source it from another Bradlows store.

On the day of collection/delivery, there were issues with their delivery truck, so I was forced to arrange and pay for my own transport to collect the table myself.

As a result, I was promised a refund for the delivery/transport costs. This was supposed to have been refunded,two months ago. To date, I have not received my refund.

Every time I follow up, I am simply told that it is "still being processed". Two months is an unreasonable amount of time to wait for a refund.

This shows a complete lack of customer service. Bradlows Wonderpark is quick to secure a sale, but once they have your money, they forget about the after-sales service they are supposed to render. Customers should not have to beg for a refund for two months.

I am requesting that my refund be processed immediately and that Bradlows improves how they handle customers after a sale.