Sep '26 - Oct '26
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Recent reviews (1)
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Share Your Experience1 reviews | Active since Feb 2025
Refund
Poor After-Sales Service and Unpaid Refund - 2 Months and Counting - Wonderpark Branch I would like to log a formal complaint against Bradlows Wonderpark, specifically regarding a consultant named Millicent Baartman. I purchased a coffe table at the Wonderpark branch. The table was not available in-store at the time, but they managed to source it from another Bradlows store. On the day of collection/delivery, there were issues with their delivery truck, so I was forced to arrange and pay for my own transport to collect the table myself. As a result, I was promised a refund for the delivery/transport costs. This was supposed to have been refunded,two months ago. To date, I have not received my refund. Every time I follow up, I am simply told that it is "still being processed". Two months is an unreasonable amount of time to wait for a refund. This shows a complete lack of customer service. Bradlows Wonderpark is quick to secure a sale, but once they have your money, they forget about the after-sales service they are supposed to render. Customers should not have to beg for a refund for two months. I am requesting that my refund be processed immediately and that Bradlows improves how they handle customers after a sale.
1 reviews | Active since Feb 2025
Refund
Poor After-Sales Service and Unpaid Refund - 2 Months and Counting - Wonderpark Branch I would like to log a formal complaint against Bradlows Wonderpark, specifically regarding a consultant named Millicent Baartman. I purchased a coffe table at the Wonderpark branch. The table was not available in-store at the time, but they managed to source it from another Bradlows store. On the day of collection/delivery, there were issues with their delivery truck, so I was forced to arrange and pay for my own transport to collect the table myself. As a result, I was promised a refund for the delivery/transport costs. This was supposed to have been refunded,two months ago. To date, I have not received my refund. Every time I follow up, I am simply told that it is "still being processed". Two months is an unreasonable amount of time to wait for a refund. This shows a complete lack of customer service. Bradlows Wonderpark is quick to secure a sale, but once they have your money, they forget about the after-sales service they are supposed to render. Customers should not have to beg for a refund for two months. I am requesting that my refund be processed immediately and that Bradlows improves how they handle customers after a sale.