NPS Score
0
Recommended: Likely
Oct '25 - Sep '26
Frequently Asked Questions About Bradlows Randburg
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Hellopeter has tracked Bradlows Randburg across 8 reviews. Bradlows Randburg hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Bradlows Randburg? Write a review to help others decide.
Recent reviews (6)
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Share Your Experience1 reviews | Active since Feb 2024
Great service at Bradlows Randburg by Todimalo
I went to Bradlows Randburg to purchase some items. I was fortunate to be assisted by Tidimalo. She showed professionalism and lot of patience when things seemed complex she was always in control of the situation. Their team at Randburg is always assertive when complex situations arose. Thank you Tidimalo and your team…May you continue providing excellent service to your customers.
1 reviews | Active since Feb 2024
Great service at Bradlows Randburg by Todimalo
I went to Bradlows Randburg to purchase some items. I was fortunate to be assisted by Tidimalo. She showed professionalism and lot of patience when things seemed complex she was always in control of the situation. Their team at Randburg is always assertive when complex situations arose. Thank you Tidimalo and your team…May you continue providing excellent service to your customers.
1 reviews | Active since Jul 2021
Bradlows Randburg worst experience ever!!!
I’m so angry and would not recommend people to buy their devices from this store, my credit score was not good therefore I could not get a contract from cell phone providers, I used to own an iPhone 7 that I bought from mtn and it never ever gave me issues, I lost that phone and I went to bradlows since I bought the tv and and a washing machine prior, this guy whom I won’t mention told me that I was qualifying for an iPhone 13 contract for 3 years I then took it, a few months down the line, the phone started giving me issues as it was not charging, I took it back and they gave me a replacement, when I opened the new replacement I kinda suspected that the phone that he gave me was not new but I decided to overlook that, and just a few months after that this phone is literally giving me problems on a daily basis and when I told him again he simply said it was out of guarantee, I’m mad that I trusted this store and please please don’t ever buy your devices from Bradlows otherwise you will regret it big times , imagine after paying so much money they gave me a faulty phone, bradlows u the worst !!!!!😡😡😡😡
1 reviews | Active since Jul 2021
Bradlows Randburg worst experience ever!!!
I’m so angry and would not recommend people to buy their devices from this store, my credit score was not good therefore I could not get a contract from cell phone providers, I used to own an iPhone 7 that I bought from mtn and it never ever gave me issues, I lost that phone and I went to bradlows since I bought the tv and and a washing machine prior, this guy whom I won’t mention told me that I was qualifying for an iPhone 13 contract for 3 years I then took it, a few months down the line, the phone started giving me issues as it was not charging, I took it back and they gave me a replacement, when I opened the new replacement I kinda suspected that the phone that he gave me was not new but I decided to overlook that, and just a few months after that this phone is literally giving me problems on a daily basis and when I told him again he simply said it was out of guarantee, I’m mad that I trusted this store and please please don’t ever buy your devices from Bradlows otherwise you will regret it big times , imagine after paying so much money they gave me a faulty phone, bradlows u the worst !!!!!😡😡😡😡
1 reviews | Active since Nov 2019
DO NOT BUY AT BRADLOWS!
I took my TV to Bradlows for repairs on the 31 December 2025. I was promised that the TV will be repaired in 21 working days. I do not receive feedback from them, I called again on the 12th and I was not assisted. I was told that the TV is still at the store and has not been attended too. I asked that they log a complaint as I am not happy, they gave me a complain reference, and was told that the reference will be dealt with in 21 working days! 21 days to resolve a matter?? I am so upset! They have my TV and they are not willing to assist. I asked to speak to a manager with the impression that they will assist, I was told the manager is in a meeting and the manager would call me back. It has been a week and I have not received any cal from the manager. I regret making the purchase at BRADLOWS. DO NOT PURCHASE AT BRADLOWS!!!
1 reviews | Active since Nov 2019
DO NOT BUY AT BRADLOWS!
I took my TV to Bradlows for repairs on the 31 December 2025. I was promised that the TV will be repaired in 21 working days. I do not receive feedback from them, I called again on the 12th and I was not assisted. I was told that the TV is still at the store and has not been attended too. I asked that they log a complaint as I am not happy, they gave me a complain reference, and was told that the reference will be dealt with in 21 working days! 21 days to resolve a matter?? I am so upset! They have my TV and they are not willing to assist. I asked to speak to a manager with the impression that they will assist, I was told the manager is in a meeting and the manager would call me back. It has been a week and I have not received any cal from the manager. I regret making the purchase at BRADLOWS. DO NOT PURCHASE AT BRADLOWS!!!
1 reviews | Active since Dec 2019
Extremely disappointed with Bradlows
I purchased lounge couches from Bradlows (Randburg branch) on 10 October 2024 for my home in Newlands, Durban. The total cost was R20,000. In November 2025, the stitching on the 3-seater couch started tearing. I reported the issue at the Randburg branch and was told to log a repair online, which I did on 11 November 2025. Two weeks later, I received an email stating my case was closed due to “no pictures attached” even though I had attached them. I opened another case with pictures again, but received no response or assistance. Every time I followed up at the Randburg branch, they said the case status was still “New.” The condition of the couches has worsened since my first complaint. On 7 January, I called again, and the manager at Randburg told me to open a fifth case and send her the reference number for follow-up. Still, nothing has been done. It’s incredibly frustrating to spend such a large amount of money and receive no support when something goes wrong. I’m extremely disappointed with Bradlows and their lack of customer care.
1 reviews | Active since Dec 2019
Extremely disappointed with Bradlows
I purchased lounge couches from Bradlows (Randburg branch) on 10 October 2024 for my home in Newlands, Durban. The total cost was R20,000. In November 2025, the stitching on the 3-seater couch started tearing. I reported the issue at the Randburg branch and was told to log a repair online, which I did on 11 November 2025. Two weeks later, I received an email stating my case was closed due to “no pictures attached” even though I had attached them. I opened another case with pictures again, but received no response or assistance. Every time I followed up at the Randburg branch, they said the case status was still “New.” The condition of the couches has worsened since my first complaint. On 7 January, I called again, and the manager at Randburg told me to open a fifth case and send her the reference number for follow-up. Still, nothing has been done. It’s incredibly frustrating to spend such a large amount of money and receive no support when something goes wrong. I’m extremely disappointed with Bradlows and their lack of customer care.
1 reviews | Active since Oct 2021
Poor online service at Bradlows
I bought a bed Online it was supposed to be delivered on 18th Dec, driver said 5pm is late for him he will deliver Sat 19th, 19th he said he is off the bed is back at warehouse, they then said they will deliver MONDAY , Monday didn't get any communication i phoned the online team they reescalated, Tuesday same thing today is Wednesday still same thing. I finally spoke to Louisa Baloyi who promised to give me feedback after escalating to her manager but she never called back Here is my complaint ref and order number successively *** , *** I went to Randburg square sat there for three hours then tried to help but they couldn't. I spoke to the Complaints Department they keep apologizing and say they Reffered to the relevant department No one is assisting me, at this point I don't know what ro do, im getting married in 3 days n that bed should have been at the apartment by now.i seriously don't know what to do as no one is helping me When I ask for the contacts of someone I can speak to for assistance they dont give me all they said is we can see your matter has been escalated twice unfortunately there is nothing we can do we have to escalate again
1 reviews | Active since Oct 2021
Poor online service at Bradlows
I bought a bed Online it was supposed to be delivered on 18th Dec, driver said 5pm is late for him he will deliver Sat 19th, 19th he said he is off the bed is back at warehouse, they then said they will deliver MONDAY , Monday didn't get any communication i phoned the online team they reescalated, Tuesday same thing today is Wednesday still same thing. I finally spoke to Louisa Baloyi who promised to give me feedback after escalating to her manager but she never called back Here is my complaint ref and order number successively *** , *** I went to Randburg square sat there for three hours then tried to help but they couldn't. I spoke to the Complaints Department they keep apologizing and say they Reffered to the relevant department No one is assisting me, at this point I don't know what ro do, im getting married in 3 days n that bed should have been at the apartment by now.i seriously don't know what to do as no one is helping me When I ask for the contacts of someone I can speak to for assistance they dont give me all they said is we can see your matter has been escalated twice unfortunately there is nothing we can do we have to escalate again
1 reviews | Active since Sept 2016
Stove Lay-By Delivery & Poor Customer Service
Good day, I am requesting your urgent assistance regarding a stove lay-by with Application ID: ***. On Monday, 5 December, I visited the store to make the final payment. I was informed that delivery would take 2–3 business days. However, as of today, the stove has not been delivered. I called on 07 December to follow up and spoke to Thandiwe, who provided an extremely poor customer service experience. During the call, she sighed repeatedly, went silent at times, and when I asked for her name, she abruptly ended the call. I called back and spoke to Linda, but I could still hear Thandiwe in the background speaking with the same dismissive attitude. This behavior is unacceptable. My family and I have been loyal customers of Brandlows Randburg for many years, and this experience is deeply disappointing. I kindly request that this matter be addressed urgently and that my stove be delivered as promised. Additionally, I would appreciate feedback on how this customer service issue will be resolved.
1 reviews | Active since Sept 2016
Stove Lay-By Delivery & Poor Customer Service
Good day, I am requesting your urgent assistance regarding a stove lay-by with Application ID: ***. On Monday, 5 December, I visited the store to make the final payment. I was informed that delivery would take 2–3 business days. However, as of today, the stove has not been delivered. I called on 07 December to follow up and spoke to Thandiwe, who provided an extremely poor customer service experience. During the call, she sighed repeatedly, went silent at times, and when I asked for her name, she abruptly ended the call. I called back and spoke to Linda, but I could still hear Thandiwe in the background speaking with the same dismissive attitude. This behavior is unacceptable. My family and I have been loyal customers of Brandlows Randburg for many years, and this experience is deeply disappointing. I kindly request that this matter be addressed urgently and that my stove be delivered as promised. Additionally, I would appreciate feedback on how this customer service issue will be resolved.