Horrible

I am writing this review with great disappointment due to my experience with Bradlows Quagga. Since my initial purchase in 2024, I have faced several issues. I bought a 58-inch Hisense TV and a 16kg top loader Hisense washing machine, and the manager promised a gift, which I never received. On January 8, I visited the store to report an issue with the washing machine, which had locked itself with my child's clothes inside. The lady who assisted me seemed unsurprised, and Thabo requested that I take pictures of the machine's back and send them to him. Despite his assurance that he would update me, I have received no communication. I have made numerous calls to the call centre and visited the store, only to be told that the technician had been allocated and would contact me. As of today, I have received no help or communication. This experience has been a nightmare, and I regret my purchase from Bradlows. The only positive aspect was my interaction with Precious Mahlangu and Asispho, who were honest and communicative. I request that Bradlows take responsibility for their product and resolve this issue. I have paid in full for both the television and washing machine and do not owe them any money. I will escalate this matter further if necessary. I’m in pain imagine this was child’s clothes then