Highest level of incompetency.

Received the worst service at Bradlows Quagga Centre. On the 16th I went there to buy a stove and oven. I was told that they didn’t have stock for the stove that I wanted and the waiting period can be lengthy. The sales consultant convinced me to get a different one that they had stock on. Because I urgently needed it the next day or worst case scenario in 48 hours I agreed to it. After payment was made then the problem started. Stove was not delivered next day as they promised, no updates were given to me, spoke to 5 different people that gave me different information as to why there’s delays. What annoyed me the most is that the stove couldn’t be released because the warehouse needed an ID to release or whatever the case is and they didn’t have my ID. How when I gave in all documents on the day. Why must I be inconvenienced because of a flop that was done by them. I should have been given correct information regarding delivery so that I can make an informed decision if I wanted to buy or go somewhere else! I’m beyond livid. The least they could have done is update me but no I’m the one who had to keep calling and kept speaking to different people that gave me different information, literally all of them had something different to say to me!!!!!!!!!