Bradlows Newcastle

Very Disappointing Experience with Bradlows Newcastle

I am extremely disappointed with the service I received from Bradlows Newcastle. I purchased sofas from the store, only to discover that the sofas supp**** had previously been used as display furniture. When I raised my concerns, I was assured that the sofas would be exchanged. Unfortunately, despite this assurance, the matter has still not been resolved satisfactorily. More recently, the store collected the cushions from the sofas. However, when they were returned, they were brought back in open/unprotected conditions, with the internal padding visibly exposed. This is simply unacceptable, particularly when dealing with furniture that is supposed to be supp**** to a customer in an acceptable and presentable condition. What is most disappointing is the lack of accountability and follow-through after I was promised an exchange. As a customer, I expect to receive new furniture in the condition it was sold to me, not previously displayed items and cushions returned in a condition that raises further concerns about their handling and quality. I am sharing this review because I believe customers should be aware of my experience. I hope Bradlows Newcastle will take this matter seriously, accept responsibility, and provide a proper resolution rather than continuing to prolong the issue. I would appreciate a response from Bradlows management regarding this matter and, most importantly, a satisfactory resolution.