Disgusting service from Bradlows

I did a laybye on the 27/07/2025 of the TV when I come back on the 31/07/25 to pay and collect it they said they don't have it in store they will organise it for me,and that was understandable I asked them when do I expect it because they let me paid full they said Monday n that day it was Sunday ok I waited no one bothered to call me n tell me that they don't have stock of the TV anywhere so I went there after a week to ask that's where they said they don't have the stock I must take another TV I said no I want my refund...The sales person said they will process the refund via EFT and the person that is responsible for that is their head office but they will send my documents up until today 12/08/2025 I am still waiting for the refund....I am really disappointed with the big company like that to be so unprofessional with processing a refund and to promote stock that they don't have,to recieve customers money it's easy but to refund its a different story