Poor service delivery /breach of contract /theft, by Telkom and Bradian logistics

I recently upgraded my Telkom mobile contract the special was for a Samsung galaxy A51 plus a Samsung Galaxy watch active smar****ch. On Christmas day the home button got stuck and could not be returned to its correct position. Te device was returned to my nearest telkom mobile store in Bloemfontein for repair as it is supposed to be under warranty. On 2021/02/06 I recieved a text message from a company called Bradien logistics informing me that the device is out of warranty and that it will cost R2163 to repair, consultant was suppose ro contact me ro make arrangements, this never happened On 2021/02/18 I sent ant Email to the person working at the telkom shop to enquire about my devive Les than an hour later I recieved another Text message from Bradian logistics, this time to inform me that the quote to repair was rejected and that I must now pay an assessment fee of R 189-75 to have my device returned The contact person at Bradien logistics told me should I nit pay this fee my device will ne sold by Telkom How is this possible to happen when this device is still under contract and the contract is not in arears.... I will not pay for something that is still under warranty and i feel that this basically amounts to theft and breech of contract by telkom. They are dealing in extremely poor faith and I am seriously considering not renewing my contracts with the, Please help me resove this issue before I resort to laying ******** charges against Telkom and Bradian logistics The device is at Brasian logistics under the ref nr TRJ 132834 Hoping you can help me Gideon Smalberger