Phone sold and still paying for it.

TRJ102663, Phone was booked in on the 4th November 2019, got an last sms on the 18th November stating that the device quote has been rejected and is awaiting payment for the assessment fee, I never received any call after that to remind me or an sms, the payment was not made, i sent an email to get the banking details to make payment and was advised that the device was sold to cover the assessment fee of R189.75,we were not notified that the phone will be sold if we do not make payment, Sylvia sent me the Job card that states "If your device is not collected within 30 days of SMS notification of repair to store it will be sold”, firstly i booked in the phone at Telkom so i was supposed to collect from Telkom store which i never got a call or sms, I spoke to Wendy(Team Leader) and she advised that they phoned me on the 7th November and phone was on voicemail, I asked why couldn’t they call after the sms was sent in November she advised that they do not call,only send sms’s that are automated but they phoned me before the 18th November, the details states phone will be sold within 30 days however the phone was only sold in FEBRUARY, My question was why was I never contacted in December or January before the phone was sold in February?You just don’t care? This is a contract phone that I am paying for that I don’t have, I NEED THIS RESOLVED BETWEEN BRADIAN AND TELKOM as I was told TELKOM SOLD THE PHONE..THIS IS PATHETIC