Brabantia Rotary Dryer bad quality

We purchased the rotary washing line in 2023 and soon noticed that a line or 2 broke off. We did not do anything about it but recently it has been happening so often and I am no not able to use the rotary dryer anymore. We take great care of the dryer and it is actually never left outside, but packed away indoors after each use. Furthermore the dryer has never been used for anything heavier than a bath sheet so I can't understand why this product would fail. We have spent a lot of money on this product and we can't use it now.