Poor service

Absolutely shocking service Messaged to find out about a braai grip Kyle the owner was quick to get back to me with a price.. When I spoke about design he was abit confused.. I asked for a Picture of the design he couldn't send me one. I asked him to get back to me and nothing. I followed up the next day read and ignored.. 3rd day I called my call was declined. Then a follow up message was sent only to get a reply of unfortunately can't help you.. Since when do you have to run after companies to get work done..