Braai Mania

Unsatisfied Service and Poor Craftsmanship

😡😡😡...Not even 1Star.....Extremely disappointed with both the quality of the product and the level of customer service received. I paid the deposit for a custom braai on 19 February 2026 and was promised that it would be completed within 2 weeks. Instead, I only received the braai on 2 May 2026 — almost 13 weeks later. During this entire time, I constantly had to follow up with the supplier myself for updates. Numerous calls and messages went unanswered, and communication from their side was extremely poor. I had to keep chasing them just to find out what was happening. When the braai finally arrived, the workmanship and finishing were unacceptable. The product arrived scratched, dirty, and poorly finished. I also discovered major design and manufacturing flaws that make the braai impractical to use. I have photos and videos clearly showing: • The braai is not square — the front and back measurements differ by about 10mm. • There is not enough space to properly move coals or embers while braaiing. • Poor welding and poor overall craftsmanship. • A product that should never have left a professional workshop in this condition. What disappointed me most was the supplier’s attitude afterward. Instead of taking responsibility and resolving the matter professionally, there were excuses for every issue raised. Because I am based in Cape Town and the supplier is in Boksburg, I suggested that I repair the problems locally and that they simply cover the repair costs. This was refused. I then told the supplier that if he was not willing to contribute toward repairs, I would rather send the braai back and request my money back. The supplier’s response was that “the lawyers can handle it” and that he would no longer speak to me directly. That level of arrogance and lack of accountability says everything about how customers are treated once payment has been made. A custom-designed product should be functional, accurate, and professionally built. Unfortunately, this experience was the complete opposite. I’m sharing this review so that future customers can make an informed decision before spending their money here. I have kept all photos and videos documenting the condition, delays, and problems with the product.