Bad Service

I order a braai with 2 grids ash pan and spit braai from baai mania after confirmed they will do the order when i pay i kept following up no response on Friday 15th they all of a sudden told me my stuff is not gonna be ready after numerous attempts to get hold of the guy then while im on the phone with him he told someone in the back ground im mad when he said the spit braai is ready i send the courier to collect when they got there he was supposedly not there and would have drop it at the kiosk after attempting to phone him on my side and the courier trying to get hold of him he ignored us to date no response to my money and i have no xmas gifts or this guy answering me i will go open a case an report his bank to the ***** department today. And i have screenshots off everything