Scores reflect the Overall AI Score for each category
Based on recent customer reviews, BP Southern Africa is described mainly through forecourt and loyalty programme frustrations. Customers consistently report rude tellers and attendants, rewards cards that will not scan or redeem, and a collectable car promotion advertised without stock. A recurring theme is that emails to customer care go unanswered. A smaller group praises named attendants at specific stations for warm, thorough service.
Top Strengths:
- •Customer Service & Frontline Experience: The strongest area relative to others. Customers single out attendants such as Obed, Thuso, Itumeleng and David Sehlapelo for checking oil, tyres and windscreens with genuine warmth, and praise sites in Rustenburg, Boschfontein, Kyalami and Strubensvalley for friendly, well run forecourts.
TrustIndex
2.1
NPS Score
-75
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About BP Southern Africa
What do customers say about BP Southern Africa?
Based on recent customer reviews, BP Southern Africa is described mainly through forecourt and loyalty programme frustrations. Customers consistently report rude tellers and attendants, rewards cards that will not scan or redeem, and a collectable car promotion advertised without stock. A recurring theme is that emails to customer care go unanswered. A smaller group praises named attendants at specific stations for warm, thorough service.
What is BP Southern Africa's biggest strength?
BP Southern Africa's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Frontline Experience. The strongest area relative to others. Customers single out attendants such as Obed, Thuso, Itumeleng and David Sehlapelo for checking oil, tyres and windscreens with genuine warmth, and praise sites in Rustenburg, Boschfontein, Kyalami and Strubensvalley for friendly, well run forecourts.
What are the most common complaints about BP Southern Africa?
The most common complaint about BP Southern Africa, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Pricing & Contracts. Rewards points disappear, redemptions fail at the till and shelf prices differ from till prices with no correction offered. Customers describe promotion codes that cannot be honoured, VodaPay discounts short of the promised value, withheld slips and unrequested fuel charged without refund.
Is BP Southern Africa trustworthy?
BP Southern Africa has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 100 reviews in the last 12 months. Hellopeter has tracked BP Southern Africa across 1,437 total reviews. How is the TrustIndex calculated? →
Recent reviews (100)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2021
Pay 150 for a nap at BP while u tired
I was driving from a wedding in Rusternburg I almost had an accident because I was tired so I decided to drive inside the garage and get a nap so I can be able to drive the security knocked on my window telling me to pay R150 if I am taking a nap insidey car it's their policy
1 reviews | Active since Feb 2021
Pay 150 for a nap at BP while u tired
I was driving from a wedding in Rusternburg I almost had an accident because I was tired so I decided to drive inside the garage and get a nap so I can be able to drive the security knocked on my window telling me to pay R150 if I am taking a nap insidey car it's their policy
1 reviews | Active since Nov 2018
Rude staff and no aervice
Dealing with BP The Village Branch is the worst. Not one attendant on the forecourt on a Friday evening. When I went in to ask to see the manager to find out what was going on the cashier was so rude to me and the manager refused to come talk to me. We finally left and went somewhere else. But here is my take on a situation like this. I was not rude and was asking politely only to be treated by staff like she was doing me a favour. Now I go over the road from them because at least the staff across the road from them treat customers with respect. We are dealing with people that think they are entitled but are to stupid to realise that if it weren't for customers they would not have a job. Each to their own but we will never go back to this garage again. We would rather travel to another garage.
1 reviews | Active since Nov 2018
Rude staff and no aervice
Dealing with BP The Village Branch is the worst. Not one attendant on the forecourt on a Friday evening. When I went in to ask to see the manager to find out what was going on the cashier was so rude to me and the manager refused to come talk to me. We finally left and went somewhere else. But here is my take on a situation like this. I was not rude and was asking politely only to be treated by staff like she was doing me a favour. Now I go over the road from them because at least the staff across the road from them treat customers with respect. We are dealing with people that think they are entitled but are to stupid to realise that if it weren't for customers they would not have a job. Each to their own but we will never go back to this garage again. We would rather travel to another garage.
1 reviews | Active since Oct 2019
Absolutely heart breaking
It's with utmost concern I'm writing this review about the BP garage in Sunnyside Pretoria, corner Kotze and Steve bike road where I discovered staff members are being physically exploited to work ridiculous hours of which they are not paid for. I've been pouring petrol in my car at that specific petrol station for months now and I've had a chance to engage with the staff finding out their work experience and environment because they never seem to not be on duty. One of the recent engagement with a staff member I discovered the Manager there named Ambram, doesn't give their workers sick leave. They work more then 50 hours and it's against SA labour law rules. I asked the petrol attend why they don't report the abuse and ill treatment all he could say is he needs the job and fears loosing it. He claims the manager Ambram's reason for the overworking is to push sales while refusing them to go on toilet breaks or lunch . According to a stuff member they are unable to live life normally or attend their health issues. Can stakeholders please look into this matter. The staff members on the ground are being exploited and ill treated by Ambram. If this is what the company stands for I genuinely believe it should be reported to the SA laws. More staff members can be appointed to ensure all operations run smoothly then to exploit people like this. It's sad and heart breaking. Think for the families these people are working for. Think for all the important events they miss of their family members who they working for.
1 reviews | Active since Oct 2019
Absolutely heart breaking
It's with utmost concern I'm writing this review about the BP garage in Sunnyside Pretoria, corner Kotze and Steve bike road where I discovered staff members are being physically exploited to work ridiculous hours of which they are not paid for. I've been pouring petrol in my car at that specific petrol station for months now and I've had a chance to engage with the staff finding out their work experience and environment because they never seem to not be on duty. One of the recent engagement with a staff member I discovered the Manager there named Ambram, doesn't give their workers sick leave. They work more then 50 hours and it's against SA labour law rules. I asked the petrol attend why they don't report the abuse and ill treatment all he could say is he needs the job and fears loosing it. He claims the manager Ambram's reason for the overworking is to push sales while refusing them to go on toilet breaks or lunch . According to a stuff member they are unable to live life normally or attend their health issues. Can stakeholders please look into this matter. The staff members on the ground are being exploited and ill treated by Ambram. If this is what the company stands for I genuinely believe it should be reported to the SA laws. More staff members can be appointed to ensure all operations run smoothly then to exploit people like this. It's sad and heart breaking. Think for the families these people are working for. Think for all the important events they miss of their family members who they working for.
1 reviews | Active since Aug 2026
BP collectables ****
I have been to the BP on rondebult road, they still have plenty of collectable cars. I have just put in another R500, this makes it 9 times from my last code. You send messages that no new codes will be sent but some garages has stock?? Is this just again another **** from BP like last year.
1 reviews | Active since Aug 2026
BP collectables ****
I have been to the BP on rondebult road, they still have plenty of collectable cars. I have just put in another R500, this makes it 9 times from my last code. You send messages that no new codes will be sent but some garages has stock?? Is this just again another **** from BP like last year.
1 reviews | Active since Nov 2025
Bad service
They ****** me money, I tapped and it deducted twice so I dont recommend BP to anyone I swear theyll take your money and act like nothing happened. The manager will cut off thecall, supervisor is just someone you dont wish to talk to. Their cashiers dont deliver any message not ready to work
1 reviews | Active since Nov 2025
Bad service
They ****** me money, I tapped and it deducted twice so I dont recommend BP to anyone I swear theyll take your money and act like nothing happened. The manager will cut off thecall, supervisor is just someone you dont wish to talk to. Their cashiers dont deliver any message not ready to work
1 reviews | Active since Nov 2018
BP Loyalty Program bad faith. Don't bother as they NEVER have stock
This is actually for the BP loyalty program. This is simply a warning for other loyalty program members. Don't go out of your way to fill up by BP as I do. I currently literally live around the corner from another service station but go out of my way to put fuel in by the service station in Three Rivers Vereeniging. The only reason I put fill up there is for my grandson who nags me to go there as he wants the little dinky toy. The things we do for our grandchildren. I qualified for a free dinky car on the 15th of August already. I have been back numerous times since then, but they never have stock. Eventually on 27 August I called the number on the loyalty card and spoke with Noeraan @ 13:44 and explained the situation and asked why Three Rivers BP never have stock. (This happened last year as well. BP Three Rivers NEVER have stock.) She asked which one and we identified that it is the one in Three Rivers Vereeniging, took down my details, promised to call me back. Today is 2 September and I yet have to receive a phone call from her.... So, this is the treatment one gets for being LOYAL. I get that they could possibly have run out but why not call me and tell me. Secondly why do I get repeated text messages from BP asking me whether I have lost the code and proceed to give the code again. If you have no stock, then quit for the texts. I do realise the T''s and C's do not guarantee a little car but then at least stop sending the texts as that is simply bad faith.
1 reviews | Active since Nov 2018
BP Loyalty Program bad faith. Don't bother as they NEVER have stock
This is actually for the BP loyalty program. This is simply a warning for other loyalty program members. Don't go out of your way to fill up by BP as I do. I currently literally live around the corner from another service station but go out of my way to put fuel in by the service station in Three Rivers Vereeniging. The only reason I put fill up there is for my grandson who nags me to go there as he wants the little dinky toy. The things we do for our grandchildren. I qualified for a free dinky car on the 15th of August already. I have been back numerous times since then, but they never have stock. Eventually on 27 August I called the number on the loyalty card and spoke with Noeraan @ 13:44 and explained the situation and asked why Three Rivers BP never have stock. (This happened last year as well. BP Three Rivers NEVER have stock.) She asked which one and we identified that it is the one in Three Rivers Vereeniging, took down my details, promised to call me back. Today is 2 September and I yet have to receive a phone call from her.... So, this is the treatment one gets for being LOYAL. I get that they could possibly have run out but why not call me and tell me. Secondly why do I get repeated text messages from BP asking me whether I have lost the code and proceed to give the code again. If you have no stock, then quit for the texts. I do realise the T''s and C's do not guarantee a little car but then at least stop sending the texts as that is simply bad faith.