Worse Customer service ever

Worst Customer Service Experience!

I am absolutely furious with Kwamashu Station Boxer customer service. I sent my 13-year-old daughter to withdraw money via Capitec CashSend, and she had all the necessary details written down on paper. Despite this, the cashier REFUSED to assist her because they insisted on an SMS. What difference does it make? She had all the correct information in front of her, but apparently, that's not enough for Boxer Cashier

To make matters worse, my house is in B Section, Kwamash and now my daughter has to walk all the way back home after being turned away. This is absolutely ridiculous! Why is an SMS required when all the details were clearly provided in writing? What happened to customer service and making things easier for your clients? It’s a complete joke!

I am extremely disappointed, and this experience has made me lose all trust in Boxer Store. Never again!