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Ongama T

1 reviews | Active since Feb 2012

25 Sept 2025, 08:12

Very bad treatment

I went in to buy drinks and as I was picking some of the things I was buying, a bottle fell and it spilled from the lid, no one saw that but as a responsible individual I called a young man in uniform and showed him, with a very bad attitude and rude, he insisted that I broke it and I have to pay, based on my experience in such incidents it is removable from the supplier, I insisted that he calls the store manager who seemingly refused to come because this boy kept saying I called him and he didn't not respond, I waited for a long time and he or she was not coming, and came the time for me to leave and the cashier was refusing me to leave without paying, I decided to pay, knowing that I will take up with this platform, I don't stay around there but I know for a fact that, that kind of treatment is associated with the skin color of their clientele because I have seen such incidents in a store that is part of their group in my neighborhood being handled in very different way than that hooliganism I was shown today....

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Replies (5)
Boxer Superstores
Boxer Superstores's reply25 Sept 2025, 08:18
Official
Hi Ongama

Please advise which Boxer store you went to, thanks 
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Ongama T's update25 Sept 2025, 08:25
Reviewer Update
It was Diepsloot mall on Tuesday afternoon, the post you just responded is a copy and paste of a message that was posted on this platform on that day....
Boxer Superstores
Boxer Superstores's reply25 Sept 2025, 08:43
Official
 Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve. 
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Ongama T's update02 Oct 2025, 15:41
Reviewer Update
I guess your reply was to just keep me hopeful about my query until I misplace my invoice as it is the case now, I mean I have not heard anything from you ever since your last response on this platform
Boxer Superstores
Boxer Superstores's reply03 Oct 2025, 07:51
Official
 Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve.