Unhappy Customer
My shopping at Boxer was unpleasant. I visited your store in Jeppe( Johannesburg) on the 5th of August 2020. Most of the essential goods which were on special were not there, the shelves were empty. I ended up buying your Best Cook brand products, i was shocked to find that your Best cook products were the same price as the original products. Ur marketing strategy is not spot on. Your are promoting products that are not in store which is unfair. You have increased prices on some essential goods. What annoyed more than anything is that some of your staff is very rude. I was even sold wrong airtime. I requested mobile airtime and was sold airtime for a landline phone. I tried complaining on your Facebook page and no one bothered to even attend to my query. I am stuck with the wrong airtime coz of your "no exchange rule" on airtime vouchers.
N.B Your Boxer store doesn't even comply with the Covid-19 regulations. Your security personnel at the entrance do as they please.
We are in receipt of your complaint. Firstly please accept our sincere apology for the poor service received at our Jeppe Street store. I will also follow up with our digital team on why your complaint was missed on Facebook. We would most certainly want to resolve all of the above issues now so if you would be so kind as to send us your contact number so our regional manager at the store, Nathan can give you a call to discuss further.
Kind Regards
Jade
Customer Careline
We are in receipt of your complaint. Firstly please accept our sincere apology for the poor service received at our Jeppe Street store. I will also follow up with our digital team on why your complaint was missed on Facebook. We would most certainly want to resolve all of the above issues now so if you would be so kind as to send us your contact number so our regional manager at the store, Nathan can give you a call to discuss further.
Kind Regards
Jade
Customer Careline
I have done a quick check on social media and can see that an agent did respond to you requesting your contact details as well! Again we are sorry for not following up thereafter. We do want to get to the bottom of this today! We look forward to hearing from you!
I have done a quick check on social media and can see that an agent did respond to you requesting your contact details as well! Again we are sorry for not following up thereafter. We do want to get to the bottom of this today! We look forward to hearing from you!