TK
Thobeka K

1 reviews | Active since Nov 2025

04 Nov 2025, 20:30

Unfair Treatment

Dear Boxer Team,

I'm writing to express my disappointment and frustration with my son recent experience at your store. He was embarrassed and humiliated in front of other customers, the security at the store just decided to ask to search my son in front of other customers instead of following the right procedures,or atleast explain what the issue was instead he was rude and treated my son like a ******** and I feel let down by the way this was handled by the manager when we asked for him. Noone could explain why my son was singled out.

I hope you can understand how this incident has affected us because I was there and i witnessed everything and I want you to take steps to ensure that it doesn't happen to anyone else.

Sincerely, Manthiba Mokwena

0
Replies (1)
Boxer Superstores
Boxer Superstores's reply05 Nov 2025, 07:56
Official
 
Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve.