Treatment and poor services

Hi can someone visit Boxer at bram fischerville soweto and not alert any of management pretending your a customer at till points cashiers will sit at a till point whilst there are 2 tills working and tell you they are closed others sit in administration with the manager and laugh at you like they know nothing you say will change its my 4th time leaving without buying goods at this point i think heads of department should intervene check with stuff and change management