AM
Amanda M

1 reviews | Active since Aug 2025

07 Aug 2025, 11:26

Supervisor's bad customer service

The service at Boxer Tembisa is very bad, the majority of the staff there has bad attitude. Including their supervisor Ramasala. But surprisingly the security guards and new employees are wonderful, also some of the ladies that cook...maybe take one of them to be supervisors instead of such vile individuals. I wanted to know if I can transact from the supervisor lady, so I greeted her but she ignored me with a bunch of her team. I greeted multiple times which she just asked if I can't see she's busy. Your team need serious training on customer service, your supervisor is as bad...makes one understand why service here is at it's lowest. I by all means try not to be assisted by her, it was unfortunate today she was the only one that had cash to assist. I hope she gets reprimanded for her manner.

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Replies (1)
Boxer Superstores
Boxer Superstores's reply07 Aug 2025, 11:40
Official
Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve.