1 reviews | Active since Mar 2020
Staff attitude and CPA brigde
I went to Boxer Lenasia2 on the 12th of April 2022, I experienced the worst service,
I wanted to buy a combo that includes a Ballentine whiskey with Lemonade drink i couldn't find it on the shelves i then proceeded to the cashier to enquire she said it's finished but I saw the Ballentine behind her and I Pointed out to her , all she said ooh no apology then I asked her where is the Lemonade she pointed at a shelf where there was a coca cola and she said take that drink I resisted why she responded that's the only drink we have, then the security guard realized I wasn't happy he came and explained that the Lemonade were sold out and that the Coca-Cola was a replacement, I thought to myself the cashier could have explained but no her attitude was don't bother me so Thanks to the security guard his more of an asset than your cashier.
I then to buy a 1.5litre Appletizer marked at R21.99 got to the tills it scan R27.99 I point this out to the ever rude cashier who screams at her top of her voice calling her colleague to void the item, I then object and say I want this item at a price I saw on the shelf, at this point she screams again calling again a Guy by the name Nkosinathi of which I assumed is a manager who ofcourse sort out the problem to my suprise the guy went me to check the price he finds out all three flavors are marked at R21.99 then we went back to the tills he whispers to the cashier and says to me "THE COCA-COLA RAP IS ON LUNCH "
I asked him is Coca-Cola responsible for your in-store pricing because iam at boxer now not at Coca-Cola and I reminded him that CPA states that the price I see is the price I pay. He wasn't interested
Cashier Dineo Ntamo Manager Nkosinathi Security I didn't get his name but he was Great
Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve.
regards
Pam - Boxer
Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve.
regards
Pam - Boxer
