NM
Nonhlanhla M

1 reviews | Active since Jun 2025

01 Jul 2025, 12:22

Sold expired product while I'm pregnant.

I’m extremely disappointed and hurt by the way Boxer has handled my complaint.

On 26 June 2025, I purchased a juice from their Boxer Protea Gardens. Only to find out later that it had expired on 24 June 2025. I unknowingly drank it, and at 00:49 AM on the 28th, I began vomiting. I’m currently 17 weeks pregnant, so this wasn’t just a small mistake — it was a serious risk to both me and my unborn child.

I contacted the store and was invited in to speak to the manager. I went in calmly, hoping for a respectful discussion and a fair resolution. Instead, I was offered R100. That was incredibly dismissive and insulting, especially considering the physical harm and emotional stress I went through.

I also informed Head Office, and I’m waiting to see if they take this matter seriously. But I feel the public deserves to know how this store handled a situation that could’ve turned into a health emergency all from selling an expired product.

I’m sharing my experience here in case others find themselves in similar situations. I expected accountability, not disrespect.

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Replies (1)
Boxer Superstores
Boxer Superstores's reply01 Jul 2025, 15:08
Official
Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve.