AN
Antoinette N

1 reviews | Active since Oct 2017

19 Jun 2025, 15:41

Rude and horrible service

I went to Boxer Delmas and purchased Coke only to find out it was less sugar and when I got home I went to the one near to my house which was Boxer Mayfield to exchange.

I spoke to the Assistant and by the name of Tshidiso he told me that I should go back to Delmas as they can't help me and he left me standing at the door like an idiot and went to lunch.

I called Boxer Head Office and Mahlatsi helped me. I was at the Store for more than a an hour waiting for the so called Manager and non showed up up into a lady called Thembi helped me.

The arrogance and rudeness of Tshidiso is out of this world he thinks the store belongs to him. I don't know how Boxer hire such *********** and rude people to serve customers. I'm seriously disgusted and disappointed by the why he treated me he doesn't deserve to be the Assistant Manager or an employee of Boxer.

Thanks Antoinette Nkoenyane ***

0
Replies (3)
Boxer Superstores
Boxer Superstores's reply20 Jun 2025, 08:18
Official
Thank you, we have escalated this to management to get in touch with you to resolve. 
AN
Antoinette N's update21 Jun 2025, 20:45
Reviewer Update
Thanks for sharing my message got a call from the store manager and Assistant manager and we resolved the issue. They apologized and said it will not happen again. I even went to the store today to speak to them and everything was resolved.

Thanks Jabu and Tshidiso for acknowledging the mistake.

Thanks
Antoinette Nkoenyane
Boxer Superstores
Boxer Superstores's reply23 Jun 2025, 10:23
Official
You're welcome.