Return policy

I got returned at Boxer Senaoane because i bought a stove at Boxer Lenasia now it is not working i am being told that i need to return to the store where i bought the stove i dont understand why because when i bought the stove i asked if it gives me priblems am i able to return it anywhere they sad yes for as long as i have the reciept and the box today its another story and they only tell me this verbally it is not written anywhere the back of the receipt is blank it has no terms and conditions like any other retail why am i not made aware as a customer on the receipt about the terms and conditions of their appliances return policy how is it that a company like Boxer has verbal terms and conditions why are they not written on the receipt i asked had i bought the stove in cape town i was sapposed to return it to cape they sad yes where is customer service in this does this make business sense at all Lenasia is far from where i stay Senaoane is the nearest but now i need to use extra money for transport to return their unreliable product this is not fair at all when i say i want the terms written in black and white they tell me they can request it are these terms and conditions for the store managers or for customers why are they being kept in the store i am not happy and i hope to hear from Boxer