Refund

I bought at Boxer superstores at Jepee street JNB CBD.,when I paid their POS machine said the transaction was declined so I used another card to pay and left this was in the 17November around 07:45 am . I left the store when home I decided to just check what happened as even the notification form my bank did not come through,to my shock the first transaction went through and the second one also went ,I had at this stage paid twice for items . Went to the store on the 20Nov and spoke to Nokwanda who was the one incharge she took the paper work and emailed to head office and said she will call me the next day ,till this day I am still waiting for the phone call. Went to the store again to meet Puleng who was not there when I reported but I understand she is the store manager she asked again for my documents that I provided and she said she was aware of the matter she will followup and will call me . I left the store no phone call no update no refund till today.I had been to the store 4 times already they don't even know what the process is and yet they told me that this POS machine does nomaly give the error ,which leaves me to wonder if everyone goes through this process as well. I have come to this platform so I may have a quicker response and attention to the matter.