Poor service by karabo

Yesterday 29/11/2024 I got to Boxer Protea Glen around 15:00 and only left before 18:00 and the reason is because of your system that would not redeem my points. I had R700-00 to spend which was expiring today I drove all the way from Lenasia South Ext 1 to buy from this Boxer with pathetic manager to get such service, to top it all the so-called manager named Karabo doesn't know anything about Customer Service and Entricity.

The friendly Sinazo lady that was assisting me kept on asking for her to come and assist to redeem the points, when she eventually came she had attitude and told me I need to have the tillslip to redeem the points and walked away like what the heck!?? Eventually,we managed to redeem R200 using the vouchers on my phone.

Mind you, I needed to redeem them all today and again she was called, an hour later when she eventually came and told us the same lame excuse that we can't redeem without the receipt,I then told her straight up that is not true because we managed to redeem R200 using the barcode on my app.All this time I'm stuck on one till and the queue is so long piling up,people were even fighting with the Cashier Sinazo asking her what's taking so long.

She then just shrugged her shoulders moodily in the presence of other Customers and rolled her eyes as if I was some crazy piece of **** and walked away, this is after I was on the queue for over 2 good hours. My elderly Mom was also there waiting for me to get assistance. I didn't get no assistance from her, not sure where you are getting these so-called managers that don't know anything about Customer Service.

I was agitated when she gave the same excuse for the second time and I'm expecting Mom, having to stand on the queue for that long I then collapsed because I was standing for such a long time.

The other Staff members were the one's trying to assist me she was wasn't even bothered. After gaining my consciousness I was advised that another Customer had similar issue, she had R600 and only managed to redeem R300,she was sitting down waiting for assistance too. Around past 18:00 I had to leave because my kids were left alone in the house.

The lady named Thembi came to me in the car as I was about to leave and advised me that they have sent an email to Head Office to have the points extended so I can come before the Black Friday ends to use them. This issue would have been resolved way in time had the so-called manager knew her work, to her it's all about the "title" I applaud the Team Leader Lady, Sinazo, Thembi and the other lady for their assistance as for your so-called pathetic manager she doesn't deserve to work with people with that attitude.

I want my R500-00 remaining points and I need to know what measures is Boxer going to take resolving my issue.

I hope this will fall on caring management's ears, who will revert back me with a solution and what steps will be taken to prevent this from happening again to any Boxer Customers.

Another boiling issue, we wanted to buy the 6x2kg Mac powder soap for R300 as advertised and we were told it's finished which wasn't true, it was reserved for certain people. My Uncle saw one of the packers taking it out and giving it to their special people. Today I called and spoke to Mahlatsi Ramoshaba (very friendly lady) she then sent me an email which I rep**** to and attached screenshot of my R500 voucher and the today's one showing R0.00 seemingly I forfeited the R500 due to karabo's poor service and system glitch. I want this expedited as I still want to use my R500 on the special stuff

I'm very loyal Boxer Customer for years and this service is unacceptable.