OB
Olorato B

1 reviews | Active since Oct 2022

10 Oct 2022, 09:46

Poor customer services

The services at this store is horrible and the employers are worse. I went to get cash back and ended up not being assisted after queuing on three different lines. The first teller told me to the second one and the lady on the second teller by the name of Lebo who was rude and shouting told me they still waiting g for cash and after waiting for ten mins by her still she didn’t answer me when I asked her is she’s still waiting for cash from the back. Then some lady who was friendly told us to go to the third line which was long and still no assisted. When I asked for assistance from the store manager she didn’t seem interested in helping me and other people who were also withdrawing cash.

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Replies (1)
Boxer Superstores
Boxer Superstores's reply17 Oct 2022, 11:34
Official
Hi Olorato,Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve. 
regards
Jade - Boxer