TH
Thulile H

1 reviews | Active since May 2019

24 Mar 2022, 08:15

Poor customer care

A lady named Keatlaretse Mokwajib who works at Boxer superstores in Tlhabane Square, Rustenburgis a terrible cashier. She has a terrible attitude, with zero tolerance for customers. She is angry when customers approach her. She does not greet them. No smile on her face. When she is done taking your money, she looks away, doesnt pack your grocery or even assist you pack. I have been to retailers without packers. They pack for clients. Woolworths has no packers so as Food*****s market, you will never find such attitude there. Boxer must send their Cashiers for re- training if they have trained them in the first place. That women is bad for their business. She shouldn't be serving customers. We have a lot of unemployed youth in our society, old people are occupying positions with bad attitudes and poor customer care. Im not setting my foot there again. Boxer must do something with this

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Replies (1)
Boxer Superstores
Boxer Superstores's reply24 Mar 2022, 14:03
Official
Hi Thulile,  Thank you for getting in touch with us regarding this matter. We have escalated to management to investigate further. This type of service is not at the level that Boxer prides ourselves on and we will be sure to action this accordingly. Management will be in touch to discuss further and resolve. 
regards
Jade - Boxer