POOR CUSTOMER CARE

Hi, I am writing with disgust and disappointment. I feel like my silence is not helping. The service we get at Boxer Madadeni in Newcastle is embarrassing. I assume Mayne it is because we are undermined because of the location we are in I however know that customer service is generally not your strong point. However in this very competitive industry that you have positioned yourself in thing need to change. My husband has been there today 18/10/2021 to purchase prepackaged maize meal which you guys sell after it has been damaged. You guys saw a need to resell this product and there was indeed a gap for it. However what saddens me is him standing there like he has nothing better to do with his time while he is informed that they are busy preparing the product. When he realized that time was passing by but no one was appearing with the product he asked one employee to go check for him, the guy rudely told him he cannot leave his work station and go do that and we are talking about someone who was busy at the to or doing front end duty. The guy was not going to spend an hour checking this anyway it was not possible for him to do that he said. What makes me angrier is that after such a long wait my Husbadn was informed that the product can not be release as it needs to be captured on the system first he must therefore come back tomorrow.H begged to get to packs, pay and leave but they could not give him. So all along they knew they would not release the product why did they allow him to wait for such a long time. This points back to the bad customer care in your stores. He spent money and time travelling to your store and he qas given false hope upon his arrival. This is not acceptable and it is not a good way of conducting a business regardless of it's location. Nowadays people would rather spend more for good customer care...I know Shoprite is just few minutes away from your store at least they would have been honest and told him the product is not available if it was not instead of playing hide and seek like we are in preschool. Please address this issue with your employees. Now my husband must travel to your store for this product tomorrow I am worried about what treatment he will get tomorrow. You have very loyal customers please do not make us lose and respect for your brand this is a very competitive market